How do I know my order has gone through?
The Ticket I want to purchase is showing sold out? Will you be getting anymore?
We know it is frustrating to see a ticket you want and then you realise it is sold out. However sometimes some of our tickets are very popular and sell out very quickly, so you need to be quick to get your hands on them. From time to time more tickets for an event do become available at which time these will be made available on the site.
Can you deliver to my work?
We can deliver to your work or your home, but we do not deliver to a PO Box for security purposes.
My card keeps getting declined. What is going on?
Don’t worry - there are 2 main reasons that your card could be declined:
Why do I need to create a log in and password?
For your convenience, the system will save your order history, primary billing, and primary shipping address. Your credit card information is secure, and is not saved.
When will my charge be processed?
When you make a purchase, the charge is processed immediately. Depending on our payment processing partner, charges can take up to 3-5 business days to appear on your account.
Who are Over9?
We are the official online partner of The Charlatans: in this instance we provide the website, store and the payment processing, fulfilment and products in the store. We may also be selling tickets from time to time for this Artist; we are not a Secondary ticket agent. We have a direct relationship with the Promoter and Artist and they have agreed for Over9 to sell the tickets direct to the fans.
Why do you collect so much information about me?
Is it Safe to buy online?
Yes - We utilise industry- standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name and address and other sensitive information such as your credit card details. Information passed between your computers and our website cannot be read in the event of someone else intercepts it. The Technology includes the following features: - Authentication – this assures your browser that your data is being sent to the correct computer server, and the server is secure - Encryption – this encodes the data, so that it cannot be read by anyone other the secure server. - Data Integrity – this checks the data being transferred to ensure it has not been altered.
I am having general problems with the store and/or making payment?
If you are experiencing issues, we recommend you make sure you have the latest updates and patches for your operating systems. Windows users can go herehttp://update.microsoft.com/windowsupdate/v6/vistadefault.aspx?ln=en-us
If you are still having technical problems please get in touch with our customer care team at firstname.lastname@example.org please include the following information where possible -
Please cut and paste into the email any error message that appeared on the screen.
I can’t sign into my account?
When you return to shop with us, or want to access your account to see your details, we ask you to sign in. If you find that you are having difficulty signing in because your username or password is not recognised please check you are using the correct login details that you registered with us. If you have forgotten your username or password you can request a reminder here.
How Do I logout of my Account?
Go to the top of the page and click on ‘log out’ if you’re not logged in it will say ‘log in’.
What do the Status updates mean?
After receiving you order confirmation you will then receive notification telling you your order has been updated.
Pending - Order has been placed but NOT paid. This can mean that the payment for your order has failed, please contact email@example.com if your status remains like this for more than 1 working day.
Processing - Order Placed, Paid, NOT shipped.
Complete - Order Placed, Paid and Shipped.
Cancelled - Order Placed and Cancelled. Shipped orders cannot be cancelled.
I want to get in contact with the Artist to request booking them or talk to them about my business?
Unfortunately we only run the store and parts of the website; we are not the booking agents for The Futureheads. We also are unable to advise on any potential business you may be able to offer. If the request is considered appropriate then we will forward on to the management, but under no circumstances are we able to guarantee any response.
Over9 understand that getting your order to you is the most important thing we have to do and if something goes wrong which occasionally it does then our first priority is to fix it quickly for you, if you wish to make a comment or suggestion on how we can improve our systems or processes then please send us a message to firstname.lastname@example.org
You can contact Over9 at;
Tel – (+44) 0207 388 5018
Over9, 67-69 Chalton Street, London, NW1 1HY
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